Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@homehaven.com.im. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@homehaven.com.im.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@homehaven.com.im.

All sales are final. We do not accept returns or issue refunds for change of mind, sizing, or any reason other than a manufacturing defect or an order error on our part.

Defective, Damaged, or Incorrect Items — Full Refund or Replacement

If your item arrives defective, damaged, or incorrect, we will process a full refund to your original payment method or send a free replacement—your choice.

  • Report window: Please email us within 7 days of delivery.
  • What to include: Your order number, a brief description, and clear photos of the item and packaging.
  • Email: es.24s2114@gmail.com

If a return is required, we'll provide a prepaid return label and instructions. Items sent back without prior authorization will not be accepted.

Non-Returnable / Non-Refundable Items

Because all sales are final, we do not accept returns or refunds on:

  • Change-of-mind or sizing issues
  • Sale items or gift cards
  • Personal care items (e.g., beauty products)
  • Custom/personalized products
  • Hazardous materials, flammable liquids, or gases
  • Perishables (food, flowers, plants)

Exchanges

We do not offer exchanges. If your item is defective, damaged, or incorrect, choose either a full refund or a free replacement as described above.

European Union 14-Day Cooling-Off (Legal Right)

If your order is shipped into the European Union, you have a legal right to cancel within 14 days of receipt for any reason. Items must be unused, unworn, with tags, and in original packaging.

  • Contact: es.24s2114@gmail.com within 14 days to arrange your return.
  • Once received and inspected, we will process a full refund to your original payment method. (This EU right applies notwithstanding the "All sales are final" policy above.)

Refund Timing (Defective/Incorrect items or EU cooling-off only)

Once we confirm eligibility and (if required) receive the return, refunds are issued within 10 business days. Your bank or card issuer may take additional time to post the funds. If more than 15 business days have passed since our refund confirmation, please contact us at es.24s2114@gmail.com.

Questions? We're here to help: es.24s2114@gmail.com